TCF857: People Problem or a Procedure Problem?

Have you ever experienced a situation where important documents sit on your desk for far too long without any action being taken? Why does this happen? Is it a personal problem, or is it a procedure problem?

Tim shares with Derek the story of a thank you letter he received from a client months ago that got buried under other tasks on his desk because of oversight. They discuss how it becomes easy for things to slip through the cracks, the root cause of the oversight – personal and procedure problems – and how it impacts your business.

In this episode, they discuss:

  • Story of thank you letter Tim received from a client but hadn’t responded to it
  • People problem and procedure problem and how they impact your business
  • Importance of accountability and prioritization
  • Importance of having procedures in place to avoid mistakes
  • How to properly handle mistakes caused by oversight


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