Have you ever been in a conflict with a client? If so, how did you handle it? Dan discusses customer conflicts and explains his three-point system to turn customer conflicts into win-win situations.
In this episode, we talk about…
- Reasons why some contractors are treated poorly when they have a dispute with a customer
- Three methods that can help defuse a conflict with a homeowner:
- Showing empathy — listen to them, make them feel important, and understand their pain
- Negotiating and coming to a resolution
- Having confidence in yourself
Resources:
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