TCF614: Friday Fails – Customer Conflicts

Have you ever been in a conflict with a client? If so, how did you handle it? Dan discusses customer conflicts and explains his three-point system to turn customer conflicts into win-win situations.

In this episode, we talk about… 

  • Reasons why some contractors are treated poorly when they have a dispute with a customer
  •  Three methods that can help defuse a conflict with a homeowner:
  1. Showing empathy — listen to them, make them feel important, and understand their pain
  2. Negotiating and coming to a resolution
  3. Having confidence in yourself

Resources: 

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