TCF593: The Long & Short of It – Listening

Listening is a skill that is often overlooked —it is the key to good customer service and can make or break your interactions with customers. Listen to Tim and Greg as they discuss the importance of good listening skills.

In this episode, we talk about… 

  • Understanding the importance of being a good listener
  • Instances when Tim and Greg weren’t listening properly and landed themselves in undesirable circumstances


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