TCF586: Friday Fails – Repeat Business

Repeat business is the holy grail for any business — it is more than just a sign of customer satisfaction; it is the key to long-term sustainable growth! 

Dan advises you to focus on the relationships resulting in revenue, sales, and jobs you need to grow your business. If you do that, you will have a steady stream of leads in the future.

In this episode, we talk about… 

  • Building a long-term relationship with a client on trust
  • A repeat client is exponentially easier to do business with than a cold call
  • Tips to increase customer retention rates and get more repeat customers


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