Tom and Dan answer your questions about dealing with customers hovering over the crew during the workday and how to deal with unrealistic expectations from customers.
Question1: How do you mitigate customers hovering over the crew during the workday?
- Let them know beforehand what will happen and what you expect from them.
- Zip walls keep the customer away if you work inside.
- Handle it playfully — tell them that your people are uncomfortable and less efficient when they watch their every move.
- Ask why they are watching you and express your concerns to them — they will usually understand
Question2: How do you deal with customers’ unrealistic expectations besides walking away?
- Make sure you know all their expectations before you accept the job.
- Before you take even a penny from them, be clear and precise about the work — they’ll have no leverage at that point.
- Include them in the contract, and list them in the work order — so that there is documentation on what was discussed and agreed upon.
Submit your questions to email@example.com with the subject “Podcast” and Tom and Dan will try to answer them on an upcoming show.
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