EP131: Making it Easy for Your Clients

Today’s episode dives into a friend’s recent complaint about what a pain it is to talk to contractors on the phone.

In this episode, we talk about…

  • The specifics of what this customer’s complaints with this contractor were.
  • One simple solution for these issues on the contractor’s part – asking a question, and then listening to what the customer says.
  • Other strategies you can use to make the process easier for the customer.
  • Why you need to start building trust with potential customers during your very first interaction.
  • Why, as a contractor, you need to remember that you have control of the conversation.
  • Practicing getting comfortable with silence.
  • What it means that sales is a perishable skill.


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Have questions? E-mail the Team here.